lessons from the field

i am sorry

No, I’m not asking you.

Lately, I’ve been inundated by emails from former vendors asking me to please reconsider doing business with them again.

Its at times like these I remember why I discontinued their service.

If companies send these types of emails too often, it can be cause for folks to unsubscribe.

Instead of asking, why not offer complementary useful information?

Of course, if there are burned bridges that cannot be repaired, there is no use crying over spilled milk. Just say “thank you” for the lesson and move forward.

However, if you still have customers that haven’t used your services, try being friendly and rebuild that trust.

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I was reading my feeds and one of my clients below summed it up perfectly. Not to mention how it fits so nicely with my cleaning binge. Sometimes it’s better to cut your losses rather than remain in an uncomfortable situation.

Sent to you via Google Reader

Getting Divorced Or How I Learned That Some Clients Just Aren’t Worth It

When I launched my business 23 years ago it seemed like any client was a good client or maybe even a desired client or, at least, a name to help flesh out my very thin roster of business. Over the…

The Blatant Truth Weblog: tips and commentary from Adrian Miller author of “The Blatant Truth: 50 Ways to Sales Success.”

Sent from my iPad 

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“Just another manic Monday”, I told myself as I woke up and getting got my coffee. I noticed my cordless phone that said “Connecting…” meaning that it could not find the signal.

“Great, just what I need with a conference call at High Noon!”  What was I going to do?

I then called my father, master of all things communication and tech (in my book, at least) and he reminded me to use the “old school” corded phone I had for the call.

So I picked up the phone to make sure I had a dial tone, disconnected the landline phone from its usual place and connected it to the modular jack near my desk and I was ready to roll with 5 minutes to spare.

The lesson here, always have a landline phone stashed away, you never know when you may need it.

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woman scrunches her coat up to hide her face

woman scrunches her coat up to hide her face

Sunday night/ Monday morning, I had an asthma attack. Being a city kid, this is nothing new. However in my adult years, this particular attack was brought on by stress of getting everything done before the holidays, another death in the family and not to mention the roller coaster of temperatures in the Northeast.
Getting around is no fun. Right now I say I have about 70% of my strength back. Climbing up subway stairs is like climbing Mt. Everest (not that I have climbed it.)
I had to cancel and postpone most of my appointments this week. If a client absolutely needs it done today, and cannot wait, then I refer them to someone else, period.
Even though freelancing is important, there is nothing more important than one’s health. After all, what good am I if I am sick?

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As Google stated, the flu going around. Here in Gotham (NYC) there has been many variations of the cold. My version is the sore throat that made my voice disappear.

In addition to following my own advice from watching videos online and jotting down my ideas, I decided that this was a good time to focus on things that don’t require vocal cords Continue reading Don’t lose your business when you lose your voice

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