I just got off the phone with a company who is still sending mail to my late mother, I simply wanted them to remove her contact information from their list so that they will stop sending information. No one seems to know which department was responsible for my request. I got shuffled through 6 people in the organization before I gave up due to hunger, frustration and exhaustion.
So I want to ask, how many people do you talk to on the phone before you throw in the towel? How long do you stay on the line? I need to know that I’m not alone, but I also hope that it serves as a wake up call for departments within organizations to communicate with each other. It can mean the difference between member satisfaction and member cancellation.
Feel free to tell us about your own experiences. Comments will be moderated, so play nice!