Always have a back-up plan, even when clients don’t…

A client upgraded to a broadband connection for their office and they were not receiving any email inquiries. Another company did the installation. They blamed me because they were not receiving any inquiries. They even went as far to “terminiate” my services.

I then decided to have their inquires routed to multiple accounts for risk management purposes.
When I was going to chalk this up to experienence, they call me and says that they recieved a lead. They apologized and would prefer to leave things as they are. The lesson here, no matter how difficult a situation may be, always have a back-up plan during a major move or overhaul.

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